Contact Us

We'd Love to Hear From You

Welcome to StemCraftHub.store—where curiosity meets creativity and learning comes to life through hands-on STEM experiences.

Whether you're shopping for your child's next science project, searching for engaging classroom resources, exploring engineering kits, or simply have a question about one of our products, we're here to help. Our dedicated customer support team is committed to providing friendly, professional, and timely assistance to ensure your experience with StemCraftHub.store is smooth from start to finish.

We believe great customer service is an essential part of every educational journey. No matter your question, we'll do our best to provide clear answers and helpful solutions.

Contact Information

StemCraftHub.store

Business Address

1041 Av. de l'Amiral
Québec, QC G3K 1B5
Canada

Email

support@StemCraftHub.store

Phone

(800) 728-3277

Customer Support Hours

Our support specialists are available during the following business hours:

Monday – Friday
9:00 AM – 6:00 PM

Saturday
10:00 AM – 3:00 PM

Sunday & Public Holidays
Limited email support

You may contact us at any time by email. Messages received outside business hours will be answered as quickly as possible on the next business day.

How We Can Help

Our team is happy to assist with a wide range of inquiries, including:

Product recommendations
STEM kit selection
Order status updates
Shipping and delivery questions
Tracking assistance
Assembly guidance
Missing parts
Damaged or defective items
Return and refund requests
Exchanges
Payment questions
Bulk and classroom orders
General website support

If your inquiry relates to an existing order, please include your order number so we can assist you more efficiently.

Product Assistance

Every learner is different, and choosing the right STEM project can make all the difference.

If you're unsure which product best fits your needs, we're happy to help you compare options based on:

Recommended age
Skill level
Educational goals
Assembly difficulty
Science and engineering topics
Classroom or home learning

Whether you're shopping for a beginner or an experienced young builder, we'll help you find the perfect project.

Order & Shipping Support

Need an update on your order?

Our customer service team can help with:

Order confirmation
Shipping updates
Tracking information
Delivery estimates
Address corrections
Lost packages
Multiple shipments
Shipping delays

Please allow up to 24–48 business hours for tracking information to update after your package has been dispatched.

Returns & Refunds

Customer satisfaction is important to us.

If you experience any issues with your purchase, we'll gladly guide you through our Return & Refund process.

Our team can assist with:

Return eligibility
Return instructions
Refund requests
Replacement products
Missing accessories
Damaged shipments
Manufacturing defects

We offer a 30-day return and refund policy to help you shop with confidence.

Assembly & Technical Support

Many of our STEM products are designed to provide an engaging hands-on building experience.

If you have questions during assembly, our support team can offer general guidance regarding:

Assembly instructions
Component identification
Battery installation
Basic troubleshooting
Product functionality

While we cannot provide custom engineering advice or product modifications, we're always happy to help you better understand the intended assembly process.

For Schools & Educational Organizations

We proudly support:

Schools
Teachers
Homeschool families
STEM clubs
Libraries
Learning centers
Science workshops

If you're planning a larger purchase for educational use, feel free to contact us before placing your order. We'll be happy to assist with product recommendations, availability, and order planning.

Our Commitment to You

At StemCraftHub.store, we strive to provide more than just educational products—we aim to deliver an exceptional customer experience built on trust, reliability, and genuine support.

Every question matters, every customer is valued, and every project represents an opportunity to inspire curiosity and lifelong learning.

Whether you're assembling your very first science kit or adding another exciting project to your growing collection, we're honored to be part of your STEM journey.