Shipping policy
Welcome to StemCraftHub.store
At StemCraftHub.store, we believe every STEM project begins with reliable delivery. Whether you're ordering a DIY robotics kit, science experiment set, wooden engineering model, educational construction toy, or classroom learning materials, our goal is to ensure your order arrives safely, accurately, and on time.
This Shipping Policy explains how we process orders, estimate delivery times, provide tracking information, handle shipping delays, and resolve delivery-related concerns. By placing an order with StemCraftHub.store, you agree to the shipping terms outlined below.
1. Worldwide Shipping
StemCraftHub.store proudly offers Free Worldwide Shipping on all eligible orders.
We are committed to serving customers around the world, including:
- North America
- Europe
- Oceania
- Asia
- South America
- Selected regions in Africa
- Many international destinations supported by our shipping partners
Some remote islands, military addresses, restricted territories, or regions affected by transportation limitations may require additional review or may not currently be serviceable.
If we cannot deliver to your location, our customer support team will contact you promptly to discuss available options.
2. Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing includes:
- Payment verification
- Inventory confirmation
- Quality inspection
- Secure packaging
- Shipping label creation
- Carrier scheduling
Orders are processed Monday through Friday, excluding weekends and public holidays.
During holidays, promotional events, or periods of unusually high demand, processing may require additional time.
3. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is typically:
7–10 Business Days
Please note that delivery estimates are not guaranteed and may vary depending on:
- Destination country
- Customs clearance
- Local carrier performance
- Weather conditions
- Public holidays
- Transportation disruptions
- Rural or remote delivery locations
While most customers receive their orders within the estimated timeframe, occasional delays outside our control may occur.
4. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Order number
- Shipment confirmation
- Tracking number (when available)
- Carrier information
- Shipment status updates
Please allow up to 48 hours for tracking information to become active after your package has been dispatched.
5. Order Tracking
Customers can monitor shipment progress using the tracking information provided in the shipping confirmation email.
Tracking updates are generated by shipping carriers and may occasionally experience delays.
If tracking appears inactive for several days, this does not necessarily indicate that the shipment has stopped moving.
International shipments often experience tracking gaps while moving between transportation hubs or customs facilities.
If you have concerns regarding your shipment, please contact us at:
6. Shipping Carriers
Depending on your destination, your order may be delivered by one or more trusted logistics providers.
Carrier selection depends on:
- Destination country
- Warehouse availability
- Package size
- Shipping efficiency
- Customs requirements
To ensure the fastest available delivery, StemCraftHub.store reserves the right to choose the most appropriate carrier for each shipment.
7. Packaging Standards
Every order is carefully prepared to help protect educational products during transit.
Our packaging process includes:
- Protective cushioning
- Secure internal packaging
- Reinforced shipping cartons when appropriate
- Component organization for DIY kits
- Careful inspection before sealing
Special care is taken with:
- Wooden STEM models
- Electronics kits
- Fiber optic experiment sets
- Robotics projects
- Mechanical construction kits
- Science laboratory accessories
8. Multiple Item Orders
Orders containing multiple products may be shipped separately.
This may occur because:
- Products are stored in different warehouses
- Inventory availability varies
- Different suppliers fulfill different items
- Shipping efficiency can be improved
Separate shipments do not result in additional shipping charges.
If your order arrives in multiple packages, please wait until all shipments have been delivered before reporting missing items.
9. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Province or state
- Country
- Contact phone number
Incorrect or incomplete addresses may result in delayed delivery, returned packages, or unsuccessful delivery attempts.
StemCraftHub.store is not responsible for delays caused by inaccurate customer-provided shipping information.
10. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately.
Address changes can only be made before an order enters the shipping process.
Once a package has been shipped, address modifications may no longer be possible.
11. Customs and Import Procedures
International orders may be subject to customs inspections according to local regulations.
Customs processing times vary by country and may affect overall delivery speed.
Customers are responsible for complying with local import laws and regulations applicable in their destination country.
12. Delayed Shipments
Although we strive to meet estimated delivery times, delays occasionally occur due to circumstances beyond our control.
Examples include:
- Severe weather
- Customs inspections
- Transportation disruptions
- Airline delays
- High shipping volume
- Public holidays
- Natural disasters
- Government restrictions
- Local carrier delays
In such situations, we appreciate your patience while your shipment continues toward its destination.
13. Lost Packages
If your shipment appears lost, please contact us as soon as possible.
Our support team will:
- Review shipment history
- Contact the shipping carrier if necessary
- Investigate delivery status
- Work toward an appropriate resolution
Depending on the investigation results, we may offer:
- Replacement shipment
- Refund
- Alternative resolution
Each situation is reviewed individually.
14. Damaged Deliveries
If your package arrives visibly damaged, please inspect the contents immediately.
If the product has been damaged during transportation:
- Take clear photographs of the packaging
- Photograph the damaged product
- Save all packaging materials
- Contact us promptly
Our support team will review the information and determine the most appropriate solution.
15. Missing Packages Marked as Delivered
If tracking indicates "Delivered" but you cannot locate your package, we recommend:
- Checking around your property
- Looking at side entrances
- Checking with neighbors
- Contacting your local carrier
- Reviewing delivery notifications
If you still cannot locate the package, contact us for assistance.
16. Educational Kits and Small Components
Many STEM products include multiple small parts packaged separately.
Before reporting missing components, please carefully inspect:
- Plastic bags
- Foam inserts
- Folded cardboard
- Instruction manuals
- Internal compartments
If components are genuinely missing, our support team will gladly assist.
17. Batteries and Restricted Items
Some products require batteries that are not included due to international shipping regulations.
Certain DIY kits may also exclude:
- Glue
- Paint
- Specialized tools
These exclusions are clearly stated within product descriptions.
18. Delivery Refusal
If a shipment is refused by the recipient without prior authorization from StemCraftHub.store, additional shipping or handling costs may apply before a refund can be processed.
We encourage customers to contact us before refusing delivery.
19. Returned Shipments
Packages may be returned to us because of:
- Incorrect address
- Unclaimed shipment
- Failed delivery attempts
- Address refusal
- Invalid recipient information
If a shipment is returned, we will contact you to discuss available options.
Additional shipping charges may apply for reshipment when the return was caused by customer-provided information.
20. Order Inspection Upon Delivery
We recommend inspecting every shipment immediately after delivery.
Please verify:
- Product quantity
- Correct item
- Product condition
- Included accessories
- Instruction manuals
- Visible damage
Reporting concerns promptly helps us resolve issues more efficiently.
21. Holiday Shipping
Shipping demand increases significantly during holidays, including:
- Christmas
- New Year
- Easter
- Back-to-School season
- Black Friday
- Cyber Monday
During these periods, processing and delivery times may be slightly longer than normal.
Customers are encouraged to place holiday orders as early as possible.
22. Force Majeure
StemCraftHub.store shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
- Floods
- Fires
- Earthquakes
- Hurricanes
- Pandemics
- Government actions
- Transportation interruptions
- Customs delays
- Labor strikes
- Power outages
- Internet disruptions
- Carrier system failures
Delivery schedules may be affected until normal operations resume.
23. Sustainability
Whenever practical, we strive to reduce unnecessary packaging while maintaining adequate protection for our products.
Our goal is to balance environmental responsibility with product safety throughout the shipping process.
24. Changes to This Shipping Policy
StemCraftHub.store reserves the right to update this Shipping Policy at any time to reflect changes in business operations, carrier services, legal requirements, or international shipping regulations.
The latest version published on our website will always apply to future orders.
25. Contact Us
If you have any questions regarding shipping, tracking, delivery status, lost packages, damaged shipments, or shipping-related concerns, please contact us.
StemCraftHub.store
Business Address:
1041 Av. de l'Amiral
Québec, QC G3K 1B5
Canada
Email: support@StemCraftHub.store
Phone: (800) 728-3277
Our customer support team is committed to providing timely assistance and ensuring that every STEM learning kit reaches your doorstep safely, securely, and ready to inspire creativity, discovery, and hands-on learning.