Terms of service

 

1. Introduction

Welcome to StemCraftHub.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, educational materials, and all purchases made through our Shopify store.

By accessing our website, browsing our content, creating an account, or purchasing products from StemCraftHub.store, you agree to be legally bound by these Terms of Service. If you do not agree with these Terms, please discontinue use of our website and services immediately.

StemCraftHub.store specializes in educational STEM products including science experiment kits, engineering models, DIY construction projects, wooden assembly kits, learning tools, robotics projects, classroom materials, and related educational accessories designed to encourage creativity, critical thinking, problem-solving, and hands-on learning.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction, or
  • You have permission from a parent or legal guardian.
  • You are legally capable of entering into binding agreements.
  • All information you provide is truthful and accurate.

Parents and guardians are responsible for supervising children using products purchased from StemCraftHub.store.

3. Acceptance of Orders

All orders placed through our website are subject to review and acceptance.

Receiving an order confirmation email does not guarantee acceptance of your order. We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability
  • Pricing errors
  • Payment authorization failure
  • Fraud prevention
  • Duplicate orders
  • Suspected reseller abuse
  • Violation of these Terms

If payment has already been collected for a cancelled order, an appropriate refund will be processed.

4. Product Information

We strive to provide accurate descriptions, specifications, dimensions, compatibility details, and product images.

However, we cannot guarantee that:

  • Every image perfectly represents the actual product
  • Colors appear identical on every screen
  • Packaging will always remain unchanged
  • Suppliers will never update accessories or instructions
  • Measurements will always be exact

Small variations in:

  • Wood grain
  • Laser cutting marks
  • Component colors
  • Packaging
  • Surface finish
  • Printed manuals

are considered normal manufacturing variations.

5. STEM Educational Products

Many of our products are designed for educational purposes.

These include:

  • DIY science kits
  • Mechanical models
  • Robotics kits
  • Engineering projects
  • Electronics experiments
  • Physics demonstrations
  • Educational wooden models

These products are intended to promote learning rather than serve as professional laboratory equipment.

Results may vary depending on:

  • Assembly accuracy
  • User skill
  • Age
  • Supervision
  • Environmental conditions

6. Product Assembly

Many items sold on StemCraftHub.store require customer assembly.

Customers are responsible for:

  • Reading instructions carefully
  • Following assembly diagrams
  • Installing batteries correctly
  • Using recommended tools
  • Supervising children
  • Handling small parts responsibly

Damage caused by:

  • Incorrect assembly
  • Excessive force
  • Wrong wiring
  • Unauthorized modifications
  • Improper battery installation

is not considered a manufacturing defect.

7. Batteries, Glue and Accessories

Some products do not include:

  • Batteries
  • Glue
  • Paint
  • Screwdrivers
  • Additional tools

This is often due to international shipping regulations.

Please carefully review product descriptions before purchasing.

Accessory colors may vary between production batches.

8. Educational Use Disclaimer

StemCraftHub.store provides educational products intended to encourage STEM learning.

Our products should not be considered:

  • Professional laboratory equipment
  • Medical devices
  • Certified industrial equipment
  • Licensed engineering instruments

Customers should always follow proper safety practices while using educational kits.

9. Child Safety

Some products contain:

  • Small parts
  • Screws
  • Wooden components
  • Electronic parts
  • Wires
  • Batteries
  • Magnets

Adult supervision is strongly recommended.

Children should never assemble complex STEM kits without appropriate guidance.

StemCraftHub.store is not responsible for injuries resulting from improper use, lack of supervision, misuse, or failure to follow instructions.

10. Pricing

All prices displayed on our website are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, occasional pricing errors may occur.

If an obvious pricing error is discovered after purchase, we reserve the right to cancel the order and issue a refund.

11. Payment

We accept secure payment methods supported by Shopify.

Payment authorization is required before an order enters processing.

If payment cannot be verified or approved, your order may be delayed or cancelled.

Customers agree not to use stolen, unauthorized, or fraudulent payment methods.

12. Shipping

Shipping times shown on our website are estimates only.

Actual delivery may vary due to:

  • Weather
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Remote delivery locations
  • International transportation issues

StemCraftHub.store cannot guarantee exact delivery dates.

Additional shipping information is available in our Shipping Policy.

13. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Eligibility depends on:

  • Return window
  • Product condition
  • Order status
  • Nature of the issue

14. Order Cancellation

Orders may be cancelled before shipment by contacting our customer support team.

Once an order has entered fulfillment or shipping, cancellation may no longer be possible.

Customers may still qualify for returns after delivery according to our Return Policy.

15. Customer Accounts

Customers who create accounts are responsible for maintaining:

  • Username confidentiality
  • Password security
  • Accurate information
  • Authorized account activity

Customers agree to notify us immediately if unauthorized access occurs.

We reserve the right to suspend accounts involved in fraud, abuse, or violations of these Terms.

16. Intellectual Property

All website content belongs to StemCraftHub.store or its licensors.

This includes:

  • Logos
  • Product descriptions
  • Images
  • Website design
  • Graphics
  • Icons
  • Text
  • Videos
  • Educational content
  • Branding

No material may be copied, reproduced, distributed, published, or modified without prior written permission.

17. Acceptable Website Use

Users agree not to:

  • Violate applicable laws
  • Attempt unauthorized access
  • Upload malicious software
  • Interfere with website operation
  • Scrape website data
  • Copy product listings
  • Reverse engineer website functionality
  • Misrepresent identity
  • Use automated purchasing bots
  • Abuse promotional offers

Violations may result in account suspension or legal action.

18. Reviews and User Content

Customers may submit:

  • Reviews
  • Photos
  • Suggestions
  • Testimonials
  • Product feedback

By submitting content, you grant StemCraftHub.store a non-exclusive, royalty-free license to display, reproduce, and use the content for business purposes.

You agree not to submit content that is:

  • Illegal
  • Offensive
  • Defamatory
  • Misleading
  • Infringing upon intellectual property rights

We reserve the right to remove content at our discretion.

19. Third-Party Services

Our website may integrate with third-party providers including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Analytics services
  • Customer support software
  • Marketing platforms

StemCraftHub.store is not responsible for policies or services provided by these third parties.

20. Warranty Disclaimer

Except where required by law, all products are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • Every product will meet every customer's expectations
  • The website will operate without interruption
  • Errors will never occur
  • Product availability will always remain unchanged

Any implied warranties are limited to the extent permitted by applicable law.

21. Limitation of Liability

To the fullest extent permitted by law, StemCraftHub.store shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Loss of data
  • Business interruption
  • Personal inconvenience
  • Assembly mistakes
  • Improper product use
  • Delayed delivery caused by carriers
  • Third-party service failures

Our total liability shall not exceed the amount paid for the applicable order unless otherwise required by law.

22. Indemnification

You agree to indemnify and hold harmless StemCraftHub.store, its employees, affiliates, partners, suppliers, and service providers from claims arising from:

  • Violation of these Terms
  • Misuse of products
  • Improper assembly
  • Negligence
  • Illegal activities
  • Infringement of third-party rights

23. Force Majeure

StemCraftHub.store shall not be liable for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government restrictions
  • Labor disputes
  • Carrier interruptions
  • Cybersecurity incidents
  • Utility failures

Performance obligations may be suspended during such events.

24. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information necessary to:

  • Process orders
  • Provide customer support
  • Improve website performance
  • Detect fraud
  • Comply with legal obligations

25. Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the Province of Québec and the applicable federal laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the competent courts located within Québec, Canada, unless applicable consumer protection laws require otherwise.

26. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

27. Entire Agreement

These Terms of Service, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, Legal Notice, and other published policies, constitute the complete agreement between you and StemCraftHub.store regarding the use of our website and services.

28. Changes to These Terms

StemCraftHub.store reserves the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on our website unless otherwise required by applicable law.

Customers are encouraged to review these Terms periodically before using our services.

29. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

StemCraftHub.store

Business Address:
1041 Av. de l'Amiral
Québec, QC G3K 1B5
Canada

Email: support@StemCraftHub.store

Phone: (800) 728-3277

Our customer support team is committed to providing professional assistance and helping ensure a safe, transparent, and enjoyable shopping experience for educators, parents, students, makers, and STEM enthusiasts around the world.